Terms & Policies
Last updated: August 2026 | firewallvisiongroup | Calle Gran Via 1, 28013 Madrid, Spain
Privacy Policy
1.1 Data Controller. firewallvisiongroup, registered at Calle Gran Via 1, 28013 Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website and associated services.
1.2 Data Collection. We collect personal data solely for the purpose of delivering cybersecurity services, including but not limited to vulnerability assessments, penetration testing, and compliance audits. Data categories include: name, email address, organization, IP addresses, and technical environment details.
1.3 Legal Basis. Processing is conducted under Article 6(1)(b) of the GDPR — necessary for the performance of a contract — and Article 6(1)(f) — legitimate interest in maintaining service quality and security.
1.4 Data Retention. Personal data is retained for the duration of the service engagement and for a maximum of 24 months following project completion, unless a longer retention period is required by applicable law.
1.5 Data Transfers. Where data is transferred outside the European Economic Area, we ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) approved by the European Commission.
1.6 Your Rights. Under the GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. Contact us at [email protected] to exercise these rights.
1.7 Data Security. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.
Terms of Service
2.1 Scope of Services. firewallvisiongroup provides cybersecurity consulting services including vulnerability assessments, penetration testing, security audits, compliance reviews, and incident response. All services are delivered in accordance with the agreed Statement of Work (SOW).
2.2 Client Obligations. The client shall provide timely access to relevant systems, networks, and documentation required for the execution of services. Delays in client-provided access may affect delivery timelines.
2.3 Confidentiality. Both parties agree to maintain strict confidentiality regarding all proprietary information, vulnerability findings, and technical details disclosed during the engagement. This obligation survives termination for a period of 36 months.
2.4 Limitation of Liability. firewallvisiongroup's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.
2.5 Intellectual Property. All deliverables, reports, and methodologies remain the intellectual property of firewallvisiongroup. Clients receive a perpetual, non-exclusive license to use findings for internal security improvement.
2.6 Termination. Either party may terminate with 30 days written notice. Client shall pay for all services rendered up to the date of termination. Non-payment constitutes material breach.
2.7 Governing Law. These terms are governed by the laws of Spain. Disputes shall be resolved through the courts of Madrid, Spain.
Refund Policy
4.1 Refund Eligibility. Refund requests are evaluated on a case-by-case basis. Services rendered in full accordance with the agreed SOW are non-refundable.
4.2 Partial Refunds. If a service is terminated before completion, a partial refund may be issued proportional to the undelivered portion of the agreed scope, minus any non-recoverable costs incurred.
4.3 Cancellation Window. Cancellations requested within 48 hours of engagement commencement and before any work has commenced are eligible for a full refund minus administrative processing fees (10% of the total).
4.4 Disputed Deliverables. If the client disputes the quality of deliverables, firewallvisiongroup will undertake reasonable remediation efforts. Refunds are not issued for subjective dissatisfaction with findings that are technically accurate.
4.5 Refund Process. Approved refunds are processed within 14 business days to the original payment method. Contact [email protected] for all refund inquiries.